Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to making your shopping experience as fuss-free and enjoyable as possible! Please read through the following terms & conditions prior to making a purchase.

There are some items that are Made to Order which are not eligible for returns. The return and exchange policy for such products are clearly mentioned on the product page. Please note that international orders can avail size exchange with an additional courier charge as per actual. For further details, please get in touch with us.

CANCELLATIONS AND EXCHANGES :

What is the Exchange policy at Seema and Suman, An Exclusive Women’s Wear Store?

As a company policy, we do not provide a refund/return on any product once sold. Once the Seema and Suman pieces are sold, they can be exchanged for replacement in a bigger or smaller size (provided the aforementioned terms and conditions are met).

We do issue a credit note for our customers, only when the desired size of the product is not in stock.

If the product is eligible for size exchange, you may WhatsApp on our customer care number or write to us at ‘seemaandsuman@gmail.com’ strictly within 48 hours of delivery to request an exchange.

Please do not forget to take acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Seema and Suman will not be responsible for any lost shipment.

We do only size exchange once for all orders, items once sold are not taken back.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail (We do not have a reverse pick-up facility), as any returned items that are not received by Seema and Suman will be treated as not returned.


Return Shipping Policy:

  1. Orders cannot be canceled, returned, or exchanged once they have been placed.
  2. NO REFUND / NO EXCHANGE
  3. We have a proper team that checks for defects and does packaging. Our team ensures that there are no defects in our articles/SKUs.
  4. Please check the size guide before ordering to measure your garments.

Reasons for Non-Acceptance of Exchange:

We strive to ensure that every transaction on our website is seamless, and we maintain the highest standards of quality in our products.

Customer Preference: Exchange/Return is not accepted if the customer does not like the material or color of the dress. We recommend that customers read the product description and view all pictures before placing an order. For additional details, customers can call us for more information. +91 830 269 7176

Color Difference: A 10-12% color difference may occur due to screen resolution and lights. Please be aware that we cannot process exchanges or returns based on color differences.

Washed and Worn Products: Exchange/Return is not accepted if the product has been washed and worn.

Non-Returnable Purchases: All sale, discounted, items bought with a coupon, and gift voucher purchases are non-returnable, non-refundable, and non-exchangeable.

No Exchange or Return for Accessories: Accessories are not eligible for exchange or return.

Shipping Instructions: Customers may need to send the product to our warehouse themselves if there is an unavailability of pickup in their area or for urgent orders. The shipping address is as follows: Seema and Suman, LG-06, Precious Mall, Adarsh Nagar, Jaipur-302 004 (Rajasthan) INDIA.

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